Debunking Managed Services Myths

Jun 27, 2016 by Ryan Broome

Let's take a quick inventory as to what technology elements businesses need to focus on in today's tech world:

  • Network Hardware - Servers, modems, routers, switches, etc.
  • Software - Firewall, Anti-Virus, VPN, Update Management, etc.
  • Devices - Laptops, Desktops, Phones, Projectors, Tablets, etc.
  • Vendors - ISP, Communications, File-Sharing, etc.

Now, let's have one person manage the whole thing, all while trying to prioritize tasks, support tickets, budgets, and proactively work on future projects...

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You've already made it there, but we'll say it anyway: this is not a good idea. Companies rarely have the time, money, and staff to handle it all. 

Unfortunately, a lot of businesses are in this scenario, and weary of joining with an MSP, whether it be a reason due to cost, loss of control, or proper vetting. And while those are good, logical reasons to have trepidation toward managed service providers, the good outweigh the potential bad, and here's why:

1. Comprehension

The amount of technology out there today is staggering. Equipment, software, and devices all roll-out so fast today that it's hard for even tech-savvy professionals to keep up with. Businesses have even more equipment to worry about and maintain, and usually run into either not having the budget, or the full-time bandwidth for an experienced pro in a given area. With an MSP, a team can manage this abundance of devices and software without school staff being required learn it all. Additionally, problems are fixed on-demand, freeing up funds by not having to devote a single professional to a given area.

2. Staff Strain

More often than not, the dedicated IT staff on site gets plagued with mundane tasks that take up far too much time. There's little time for proactive duties such as looking into new technologies, systems and network planning, and other projects than can add value to the school. An MSP takes on any number of these duties, and can even help with the proactive duties making any IT department more efficient and practical.

3. Free Up Funds

MSP's carry the assumption of being too expensive, especially when businesses might not have a lot to spend and money is out of their control. MSP's actually allow IT departments to pay only for what they need, giving freedom to the budget for other projects and activities. Furthermore, some MSP's specialize in technology procurement and can help solidify the best deal with vendors for scaling up a equipment.

Is there enough staff to fix multiple issues at once? Is the current model sustainable for future tech growth? And are the needs of the company being matched with technology? Businesses that partner with an MSP can see an increase in efficiency, reliability, and have a long-term partner available to assist in any capacity when it comes to their technology.

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