This blog is excerpted from 4 Key Considerations When Planning Your Windows 10 Migration, part of our Seamless Migration to Windows 10 series.
Change Is Tough…
This part of our series is focused on the four primary considerations you should use when planning your Windows 10 migration:
- Application Compatibility
- Hardware Compatibility
- User Acceptance
- User Data
In previous blogs, we discussed how to test Application Compatibility and Hardware Compatibility in preparation for your Windows 10 migration. Today, we’ll focus on User Acceptance of the Windows 10 experience.
User Acceptance: An Important Indicator Of Migration Success
All too often, little thought is given to user acceptance pre-migration. But if you don’t plan for it now, you’re less likely to achieve it later.
As much as you know that your organization needs to make the change, getting users to embrace Windows 10 could prove challenging. This is especially true for legacy users, whom you will need to convince to give up processes and shortcuts they’re comfortable with.
Overcoming User Resistance Requires Changing Users’ Perceptions.
According to the Technology Acceptance Model (TAM), user acceptance is dependent on two factors:
1. Perceived Usefulness (PU)
2. Perceived Ease of Use(PEOU)
Keep this in mind as you formulate your plans to inform and educate employees about the new operating system. If you can show them how Windows 10 will be easy to use and helpful to them in doing their jobs, you can overcome user resistance. The following tips will also help you build user acceptance:
Educate And Listen To Users
It is much easier for users to get on board if they understand why the change to Windows 10 is happening in the first place. Clearly explain the business drivers behind it, help them visualize what is coming and how they will benefit. Also, ask them to express their concerns and address them appropriately.
Engage Early Adopters Now
Most likely there are a few key users in your company that are familiar with and excited about transitioning to Windows 10. Ask them to advocate for the coming change — not only to leadership but also to their peers. Encourage them to engage with other users to share their knowledge, provide insights on best practices, and calm fears of the unknown.
Don’t Skimp On User Training
User training is all too often a topic of conversation that gets pushed to the end of the project when timelines and budgets are squeezed. Because successful user adoption is dependent upon effective user training, take the time upfront to plan and budget for proper user training, personal coaching, and hands-on labs.
Launch A Community For Collaborating
Employ collaboration tools such as Microsoft Teams or Slack to serve as a venue for users to ask questions, post best practices, and share tips. Have early adopters champion it and moderate the conversations. If employees feel like everyone is rallying around a tool, they will be more willing to accept it. It also frees up the time of the IT team, as questions and concerns aren’t flowing solely through one department.
Use User-Friendly Language And Highlight Benefits
Remember that people don’t like change. If your message communicating the Windows 10 migration includes buzzwords like “innovation” and “game-changer”, users may put up their defense to what is coming.
One great way to help hesitant Windows 10 users is to allow them to experience their new environment ahead of time. Schedule a session for HMB to come to you with a customized Windows 10 environment that your teams can explore.
In our next blog, we’ll address the fourth and final key consideration for your Windows 10 migration, User Data… But you don’t need to wait. Download the entire brief now.